Alcoe

If you are in the market for a new hot tub, this is the place to go! There was an immediate difference from the moment we walked in compared to the other places we went to look. Brad was so friendly and kept us informed throughout the whole process. Not only do they deliver the hot tub, but they help set it up and make sure you have it figured out before they leave. One of a kind service!

Brad in the showroom, Ken and Matt in installation, even electrician Jeremy.everything was PERFECT! They did everything they said they would when they said they would. This kind of customer service is sometimes hard to find these days. I appreciated the crash course in maintaining my new hot tub. This is the second time we have purchased from Alcoe, and I would purchase from them again. Don't hesitate! Get your hot tub here.

When we decided to buy a Hot tub we did our homework and talked to everyone in the area that sales them or has bought one. These guys at ALCOE are the best, best friendly informed sales team, best customer service and delivery. They leave no question why they are number 1 in the area. The whole team have one goal and that is to make sure you get exactly what you wanted and you remain happy after the sale! We love our tub and the ALCOE family! We made the right choice.

We just had our tub installed this week. One thing that stuck out was the family owned style of their business. They truly care for their customers in a time where customer service is fading. Appreciated them so much, God Bless!

I got my first Hot tub from them and have been nothing but pleased. They did an amazing job of explaining the options available and made the purchase experience very easy and enjoyable. Delivery and set up was much quicker then I expected and I have enjoyed it almost every day for the last 3 months. This is definitely one of the best purchases I've ever made.

We purchased a new spa recently and we have been very satisfied with the customer service we received. We love our new spa! This is the 2nd hot tub we've purchased from Alcoe and have been satisfied with delivery/service team.

This team is one of a kind. Steven and Brad make the whole process so easy. They are extremely professional, knowledgeable, and flexible. I also highly recommend using their team for concrete and electrical needs as well. Additionally, Brad's team walks you through how to care for your spa on site - priceless! As far as the product is concerned, we couldn't be more impressed with the Optima Series 880.

No chlorine is used so it leaves you with soft skin and no smell that requires you to have to go straight to the shower. Even without the chlorine our water is clear and clean. The steps and cover are amazing quality. We feel part of the Alcoe family now! Kyhl and Lindsey Myers

Very pleased with our new pool spa. Grandkids love it. Excellent for water aerobics. The installation and service has been excellent.

Out of all the other places in lubbock that sell Hot Tubs, this is definitely the place to get one. They last a very long time and if something does go wrong they are quick and ready to help you out! I have had a hot tub with another company in town and if something broke down or I needed answers to a simple question they wouldn't help me at all. But at Alcoe, I have had the best experience with them! Very glad I came to Alcoe! Very quick service. Really impressive. Definitely recommend coming to this place!

Great customer service! My wife and I were planning on buying a hot tub at another store, but were blown away by the guys at Alcoe. They delivered our hot tub and went over every aspect of our new hot tub. We have enjoyed our Sundance hot tub every day. We would highly recommend using Alcoe.

Best hot tub store in Lubbock! The entire staff are friendly and knowledgeable. We are a repeat customer, they deliver, set up, and explain how to operate your hot tub. Always want to make sure you're a happy customer! Highly recommend!

We had a wonderful experience with ALCOE! Brad and his team took great care of us by answering all of our questions, helping us feel prepared for the hot tub installation, and went through all of the details! Super friendly and super helpful!

Our family has thought about getting a hot tub for some time. Over the last year it felt a little more necessary with some of my nagging back issues. What I found from research and testimonials of friends was the most important thing about buying a hot tub was the service. Well, we bought from Alcoe and could not have received better service! Steven, Brad, and Company really know what they are doing.

Other companies would have delivered my hot tub to the front curb leaving me to figure out the specifics on my own. Alcoe delivered, set up, and prepared me for keeping my hot tub in top shape. They even took care of the electrical. Even their pre-visit was essential because of the spot I wanted to put my hot tub, but it was no problem for these guys.

Truly a great experience from start to present I will not say "start to finish" because these guys continue the relationship of taking care of their customers. Thank you Steven and Brad. I really appreciate your help, professionalism, and crew. You made what I thought was a hard decision an easy one.

If you are considering a hot tub, use Alcoe. Brad and his team are excellent communicators and deliver excellent service. From the point of the sale to the install, it was very professional. These guys know what they are doing and do it very well. Ken did the install and was very knowledgeable of the product and very friendly on top of that. Stay away from brand X and use Alcoe. Excellent products and excellent service. The transaction and installation was seamless.

It is always a pleasure working with Steven! He has such a drive and passion for what he does, so the customer experience is out of this world!