Castle Improvements

We had Castle Garage Door come repair a broken spring on our garage. My car was trapped inside so this was an emergency. I was pleased they could come right away. Hunter was our technician. He was super speedy and definitely knows garage doors. I appreciated his knowledge and he was happy to answer any questions I had. Service: General repairs

I had them replace one garage door opener and install a new one on the other door. The technician was excellent. I have nothing but good things to say about this company. Service: Installation

Hunter De Polo did a great job removing and replacing my garage motor. Very responsive and communicative. Will use his services and recommend in the future for sure! Service: Installation

Our garage door opener was 20 years old when it died recently. We obtained prompt service from Castle, and their technician sold us an appropriate new model from his truck and expertly installed it during that same visit, so no waiting for a second visit. The technician was highly skilled at his trade and very easy to work with. Service: Installation

From initial appointment to install, Hunter was geeat, offered quick solutions and garage door working great! Will definitely be calling them for future service!

Needed a repair for an old garage door. Left a message and Tiffany was remarkably quick to respond and Hunter soon came out and did a fantastic job in diagnosing and providing the needed part asap. Moreover, he went above and beyond and also helped optimize the settings on our other garage doors that were not appropriately calibrated. Incredibly friendly, professional, and efficient! Highly recommended.

Kyle came out to install our new garage door opener we bought at Home Depot. He noticed a few signs that this was a used product and showed us evidence of such. We returned it and HD gave us a full refund and another garage door in an unopened box. Kyle returned a couple of days later and did an excellent job installing it with no issues. We were very pleased with Kyle and his professionalism and honesty. He ended up saving us over $200. I would highly recommend Castle Garage Doors. Kyle deserves a bonus too!

Two garage door openers installed with zero issues. Hunter did my install and everything went great. I had pre-paid for the install through Home Depot, but Hunter let me know in advance they would need to replace the braces to stop any twisting from happening and there would be a fee. Appreciate the heads up and honesty. All programming was taken care of as well. Hunter was super nice, knowledgeable, professional and easy going. Exactly the kind of person you would want working on your house.

Hunter was amazing. He was punctual, efficient, knowledgeable, experienced, and communicated well. He went out of his way to make sure we were taken care of. He really looked out for potential problems we might face in the future and set us on the right track. Definitely will continue to call on Castle if I ever need anything in the future. Customer Service is obviously a top priority for them. A+ Thank You

We purchased Clopay Gallery Series Garage Doors in Oak Slate through Home Depot in 2018. They engage Castle Garage Doors to install one double and one single door. Two days ago garage door opener rail assembly detached from the backboard. The torsion spring shaft is bent, and one of the two screws from the bracket fell out. I called Castle Garage Doors and explained that when their installer installed the door, he used the same pad with previous door holes and cracks instead of the new pad for attaching both torsion spring shaft and garage door opener rail assembly.

He screwed all three of them in a straight line, which made things worse. The crack just widened, and two screws, one from the spring bracket and one holding the rail, fell out. I also mentioned that side weather strips were attached using tiny nails that many of which fell out, and I had to replace them with stronger screws. I expected they would send someone to fix it since obviously the problems I explained happened due to the poor installation.

I was told it is out of warranty and to call Home Depot to check if they may cover the repair. I had someone else replaced the board, straighten out the bent torsion spring shaft, and mount garage door opener rail assembly. I uploaded two more photos - one showing the original cracked board with many nail/screw holes, and the newly installed board with mounted rail and bracket. We were even lucky that rail did not fall and damage our car or even hurt someone.