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US Window Factory We custom build windows for your home in our Norcross factory using cutting-edge technologies. Buying factory-direct means no shipping cost or middleman markup, two of the biggest elements of our competitors' selling price. We won't be undersold. We offer a large range of options from custom shapes to an unlimited pallet of exterior colors and interior wood grains-all displayed full size in our factory showroom. We complete your window or door installation in record time, and we can replace broken glass in hours not weeks.
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We saw the growing demand for energy efficient replacement windows in the Atlanta metro market and the lack of quality windows produced locally. We give you the best quality windows, the best service - at the best, most affordable price.
We Have Become Atlanta's Best Source for the Exterior Products That Make Your Home More Beautiful, Energy Efficient and Maintenance-Free. We can custom-design, manufacture and install an energy efficient window to replace virtually any window in your home and guarantee it for a life-time. What's more, we'll do it faster and for less than any other company serving greater Atlanta.
The double hung window is the most popular style of window in Georgia. Since 2003, our team of window installation experts has upgraded thousands of homes with these beautiful energy efficient windows. You can be assured that our exclusive TripleComfort double hung windows will enhance your home's curb appeal while keeping your home comfortable whatever the season.
Reviews (12)
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Gail Ross
Mar 23, 2022
Windows are nice. Customer service after you purchase is bad. Records of purchase unorganized. Salesman did not follow up on requests
Yira Sen
Aug 31, 2021
Excellent services, thank you Gary and Ms. Mary. We are now waiting 5 weeks for our window better than 7 months with Ply Gem/Randall Brothers.
Brian Smith
Jul 24, 2021
We recently hired U.S. Window Factory to replace 12 of our home's original single pane wood windows from the 1980s with vinyl double pane windows. We really couldn't be happier. The whole process was easy, even the day of installation was a lot less hectic than I thought it would be. The windows also look incredible, and several neighbors have already stopped by to say how much better the new windows look. Thanks to Gary and the team!
Sarah Sover
Jun 19, 2021
We had US Window Factory replace all the windows in our house. The original sales person said it would be done in February, but we never heard a word. My husband had to call many times over the course of 3 weeks, each time being told they'd call back the next day then hearing nothing, before they were finally able to tell him the delay was due to waiting on one window.

They finally came out over a month after we were originally told. The work was done by a subcontractor (who we liked, but were not provided with all the details, and waited around for half a day before any of us could get in touch with US Window Factory) and lasted only a couple days. The windows are beautiful. But nobody ever followed up with us, and one window is misaligned and difficult to latch.

The three on the back of the house all have strips of vinyl that were not properly installed and catch when we try to shift the screens. My husband has called numerous times, but nearly two months later, we still have no resolution, despite providing photos and detailed information. All they do is take information, say they'll be back in touch, then ghost. The hilarious part is they were recording a commercial and asked if we wanted to come be in it. WHAT?! FIX MY WINDOWS.
Cara Scharer
Nov 30, 2020
Less than two years after installation two of the windows have become guillotines and US Window Factory is dragging their feet (3 months now) to fix them in spite of the Warranty. I'm disappointed and want others to be forewarned.
Carol Stiltner
Feb 07, 2020
Our new window installation was just completed yesterday, and we could not be happier! Mickey and his crew did a wonderful job installing them, We had 51 custom windows made and installed on our house. It did take some time from quote to install, but that is because they custom build the windows in their factory in Norcross. The installation crew is top notch, going over everything multiple times to ensure it is the way you want it. We highly recommend U.S. Window Factory!
Larry Harris
Jan 06, 2020
We ordered windows and picked them up today. The people are very courteous and helpful. They make a quality window. We had a misunderstanding but we were able to work it out to my complete satisfaction. I would not hesitate to recommend them.
Mike Poulter
Dec 03, 2019
Very pleased with my windows. The sales process and installation was great and having it locally made and custom fit for each window is amazing. The warranty can not be beat either. Looked at Anderson windows and was able to get the entire house done for what they were going to charge for half of my back windows.
Bridget M.
Oct 24, 2019
We have a home with Andersen windows (purchased 2003 by previous owner) through US Window Factory in Norcross. Original sales contract states "Lifetime Warranty on glass, frame, and parts except when due to accident, vandalism, or acts of God." Sales contract does not limit transferability of warranty. I submitted a claim (blown seals) in 2013 which was honored with no problem and no argument.

Two of the larger windows now have blown seals. US Window Factory (Mary in the office) now maintains that my warranty is expired, and has simply refused to respond to the claim. Be careful doing business with this company, and know that they may not stand behind their product.
Roger Y.
Nov 19, 2017
Thank you very much for installed our windows. it is very very beautiful, and the price is reasonable, the window installers mr. jodie, and mr. carlos did a very excellent job for us, and mr. dennis wood is a very responsible person and take care everything for us, too bad that we don't need any more replace windows because those three window factory's installers and supervisor did a very very excellent job for us. thanks again.
Edna Cosby
Jan 07, 2016
U.S. Window Factory does an excellent job! The workmanship is outstanding and customer service was there every step of the way. Not only did they install windows in one of our homes, but both of our homes. Thank you Window Factory!
Julio P.
Dec 02, 2015
Our new windows are fantastic, price was less than any other vendor out there and quality is on par with the others. I cannot be happier with the work done by US WIndow, I am ecstatic!