Business Details
32 Years
experience
Emergency
services
Your Trusted Garage Door Experts in Southern California
On Trac Garage Door has been Southern California's trusted residential garage door specialist since 1994. As a family-owned and operated business, we combine decades of hands-on experience with industry-certified expertise to deliver honest, reliable solutions for all garage door needs. Our team of trained technicians specializes in repairs, replacements, and installations of garage doors and openers, utilizing premium products from leading manufacturers. We maintain rigorous standards through continuous training and investment in advanced tools, ensuring every service call resolves issues efficiently while upholding safety protocols.With a commitment to transparency, we provide detailed diagnostics and upfront pricing, backed by a lifetime warranty on parts and labor. Our dedication to community service extends across the Coachella Valley and Inland Empire regions, serving homeowners with the same integrity that has sustained our reputation for over 30 years.
Services
Garage Door Repair
Garage Door Opener Repair
Garage Door Replacement
Overhead Garage Doors
Garage Door Springs
Details
- Year established: 1994
Highlights and features
- 31+ years of experience in garage door services
- IDEA-certified technicians for expert installations and repairs
- Lifetime warranty on parts and labor
- Financing options available for qualifying customers
- Serving Southern California communities since 1994
Associations and certifications
- IDEA Certified
- LiftMaster ProVantage Dealer
What people say
Prompt service
Knowledgeable technicians
Reliable repairs
Excellent customer service
Professional team
Services
Garage Door Repair
Our technicians specialize in diagnosing and fixing all types of garage door malfunctions. From broken springs and damaged panels to track realignment and cable replacements, we use high-quality parts to restore functionality. Emergency repair services ensure minimal disruption to daily routines while maintaining safety standards. Customers consistently praise our prompt response times and durable solutions.
Garage Door Replacement
We offer full garage door replacements with a wide selection of styles, materials, and insulation options. Our installation team ensures proper fitting for enhanced security and energy efficiency. Upgrading to modern doors improves curb appeal while reducing long-term maintenance costs. Customers highlight improved aesthetics and smoother operation in reviews.
Garage Door Openers
Our certified technicians install, repair, and maintain all types of garage door openers. We offer smart opener solutions with Wi-Fi connectivity and battery backup systems. Regular maintenance prevents unexpected failures while extending equipment lifespan. Reviews emphasize reliable performance and expert troubleshooting of complex opener issues.
Garage Door Springs
We provide professional torsion and extension spring replacements using durable, high-cycle components. Our technicians follow strict safety protocols during installation to ensure proper tensioning. Regular spring maintenance prevents sudden failures that could damage property or cause injuries. Customers appreciate our quick turnaround times for this critical service.
Overhead Garage Doors
Specializing in overhead door installations and repairs, we offer space-saving solutions with enhanced durability. Our team handles both residential and light commercial applications with precision. Routine maintenance services keep overhead door mechanisms operating smoothly. Reviews consistently mention improved functionality and quieter operation after our installations.
Questions
What garage door services do you offer?
We provide comprehensive garage door services including repairs, replacements, opener installations, spring replacements, and maintenance for residential properties across Southern California.
Which areas do you serve?
We serve the Coachella Valley and Inland Empire regions including Indio, La Quinta, Palm Desert, Rancho Mirage, Riverside, Ontario, and surrounding communities.
Do you offer emergency garage door repair?
Yes, we provide emergency repair services for urgent garage door issues with prompt response times to minimize disruption to your daily routine.
Are financing options available?
Yes, we offer financing options for qualifying customers to make garage door replacements and major repairs more affordable.
What's the warranty on your services?
We provide a lifetime warranty on all parts and labor for our garage door installations and repairs, demonstrating our confidence in service quality.
How do I know if I need a repair or replacement?
Our technicians can assess your garage door system's condition and recommend repairs for minor issues or replacement for extensive damage or outdated components.
Reviews (7)
Estela U.
May 16, 2022
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We got our garage door replaced by ONTRAC via Costco program. Have problems with the type of paint, still waiting for a resolution is being a week and still waiting, the neighbor association is not going to aloud the paint! will post the result when finally, is done.
Williamson S.
Apr 03, 2022
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We got our garage door replaced by OnTrac via Costco program. The door is by Amarr. The company is very responsive and accommodating to change their installation schedule around my schedule. The installers were on time and cleaned up my garage well after their job.
Meghan S.
May 25, 2021
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We had a wonderful experience with this company. Ordered through Costco and they were very honest and accessible. Our door was installed within about 3 weeks of getting our quote. Further we just had an issue in which the door was not opening (less than a month after installation) and Rafael came out and spent over an hour figuring out the issue and adding an emergency latch to open the door (we don't have any other access to the garage). Would definitely recommend!
Soheila M.
Mar 29, 2021
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Very unhappy with the quality of the garage doors (Amarr) that We bought through Costco! From day one we reported that these doors are not aligned and when they operate it feels like an earthquake happening, they make a very loud & disturbing noise, they just don't operate properly! In response they sent us a spare garage door opener and a response that there's nothing wrong with the doors! Big mistake that we purchased Amarr garage doors from On Trac Garage company!
Nancy K.
Jan 22, 2021
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8yrs ago an Ontrac person came to my home and replaced my broken spring. I purchases a Lifetime warranty. The person did not explain that it was only for the spring and nothing else, because there was NO explanation on the receipt. When I called the company a rep answered and was rude and dismissive. He informed me that they were not going to replace the spring without getting paid and was simply unkind.
If this was written clearly on the receipt I would understand, but it was not. And the labor went from $79 to $199, which inflation could be a part of it but wow. I am a customer service person and would NEVER treat a customer in the way I was dismissed. So all in all, I am sharing my experience to let others know that this rep, and maybe company's integrity is a bit rude and not worth investing in. I did get my spring and garage door working w/o this company.
If this was written clearly on the receipt I would understand, but it was not. And the labor went from $79 to $199, which inflation could be a part of it but wow. I am a customer service person and would NEVER treat a customer in the way I was dismissed. So all in all, I am sharing my experience to let others know that this rep, and maybe company's integrity is a bit rude and not worth investing in. I did get my spring and garage door working w/o this company.
John R.
Dec 02, 2019
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Had On Trac install a Heritage 2000 garage door 9/16 through Costco. According to Amarr (the manufacturer), the warranty should be 5 years on a broken tension spring. On Trac insists its 3 years, and can't send anyone out for a week anyway despite the fact my car is trapped in the garage. This after a 4 hour wait for a call back. I'm really unhappy with the customer service this company is offering. I only went to this company on the strength of Costco's affiliation. Now I'm thinking I really made a mistake.
Barbara W.
Nov 26, 2019
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I bought a garage door through Costco, this is the Company that installed it. No one told me to get the 273/283 Spring that is guaranteed for life. They installed a spring that lasted 3 years and 6 months. Of course warranty is only 3 years. Seems like a scam. Have to pay $400 more dollars now for labor and a new spring. Buyer beware. When I complained, they told me to buy the better spring and they would do a $30 price adjustment.
When it came time to install, they had no notes, and said they did not know who spoke to me. They agreed to take my word for it, and adjusted $30. Not feeling very good about this Company or their support, and business. Also had to wait 7 days for them to come replace the spring. I also spoke to Trina.
When it came time to install, they had no notes, and said they did not know who spoke to me. They agreed to take my word for it, and adjusted $30. Not feeling very good about this Company or their support, and business. Also had to wait 7 days for them to come replace the spring. I also spoke to Trina.
