Business Details
16 Years
experience
Expert Window & Door Replacement in El Paso
Since July 2010, Borderland Windows has been a family-owned and operated business serving the El Paso and Las Cruces area with premium window and door replacement solutions. Founded by Grace and Sean Pitzer, our company prioritizes exceptional customer service, quality craftsmanship, and transparent communication. Our dedicated installation team, employed directly by us rather than subcontracted, ensures meticulous attention to detail on every project. We specialize in energy-efficient vinyl window and sliding door replacements, as well as pre-hung exterior door installations, focusing exclusively on complete replacements rather than repairs.Our commitment to customer satisfaction is reflected in our numerous Best of El Paso awards and consistent 5-star reviews. We maintain a no-pressure sales approach, offering clients multiple options while adhering to a minimum requirement of four replacement units per project. As a small local business, we value long-term relationships with our customers and prioritize quality over quantity in every installation.
Services
Window Replacement
Sliding Door Replacement
Exterior Door Installation
Details
- Year established: 2010
Highlights and features
- Family-owned since 2010 with direct employee installation teams
- Specialize in energy-efficient vinyl window and door replacements
- Maintain no-pressure sales approach with multiple product options
- Award-winning service with consistent 5-star customer reviews
- Focus on complete replacements rather than temporary repairs
Services
Window Replacement
We specialize in complete residential vinyl window replacements designed for energy efficiency and durability. Our solutions reduce utility costs while enhancing home comfort and aesthetics. Each installation includes premium materials and professional craftsmanship.
Sliding Door Replacement
Our energy-efficient sliding door replacements improve home insulation and modernize living spaces. We focus on seamless functionality and security while maintaining architectural integrity. All installations include premium vinyl frames and tempered glass.
Exterior Door Installation
We install pre-hung exterior doors that enhance security and energy efficiency. Our selection includes durable materials with customizable finishes to match home designs. Each installation ensures proper weatherproofing and smooth operation.
People
Grace Pitzer
Co-Owner
Grace Pitzer co-founded Borderland Windows in 2010 with her son Sean. She brings decades of customer service experience and oversees daily operations while maintaining direct client relationships.
Sean Pitzer
Co-Owner
Sean Pitzer co-owns Borderland Windows with his mother Grace. He manages technical operations and installation standards while developing digital strategies to enhance customer experience since the company's 2010 launch.
Questions
Do you repair existing windows?
No, we specialize in complete window replacements only. Glass repairs require a dedicated glass company.
What financing options are available?
We offer zero-percent interest financing through Wells Fargo, Chase, and Discover credit cards with qualifying credit.
What areas do you serve?
We serve El Paso, Texas and Las Cruces, New Mexico with energy-efficient window and door solutions.
What is your minimum installation requirement?
We require a minimum of four replacement units (windows or doors) per installation project.
Are your installers company employees?
Yes, all installations are completed by our directly employed team members, not subcontractors.
Videos
Reviews (7)
M.
May 26, 2022
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Grace super polite and professional. Great experience working with them. Excellent windows. Highly recommend. We had whole house re-windowed.
Elaine Myers
Dec 26, 2021
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I recently had windows and sliding doors put in my house. Grace is wonderful, she was helpful and answered all my questions. She also called me daily as they were installing the windows to see how things were going. My windows are now air tight and they look great. I had two bay windows put in. The thing I noticed most was that I hardly hear any noise outside my house now. My windows were almost 60 years old and the noise woke me up at night but not anymore! Since I had new sliders put in, they are heavier and harder to open but they are so much better than what I had before.
Cristina Gonzalez
Oct 25, 2021
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Great service. Grace was very helpful and explained things to me with patience and. I made an informed decision based on her exolanations and my own research. Thank you so much. Carlos and his assistant did a great job. They were very fast and explained how the windows worked. Mezzo windows look great in my house. Thank you. I have recommended you to all my friends and neighbors.
Stacie Ordonez PhD
Oct 06, 2021
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We first used Borderland windows in 2014. This customer service was the best. We used them again in 2019 on a new home and again, they did not disappoint. From ordering to installation to anything we needed after they were installed. I highly recommend this company. You will not be disappointed. Service: Window installation
Jacob Hatch
Jun 14, 2021
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Grace and the crew were great. Grace was super responsive and very helpful though the entire process. They did a full house replacement window job. We love the windows and their prices were very reasonable. We got quotes from the other leading competitors in town. There was no comparison. You can trust this company
Lisa Telford
Jan 02, 2021
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I got quotes from several companies. Glad I picked Borderland Windows. Love working with small businesses. They have an attention to detail that big companies don't. Grace and her staff are wonderful. I will have them replace the rest of my windows next year! Services: General door installation, Window installation
Steve Ortega
Jun 08, 2020
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These guys are pros. Grace explained the whole process and they did what they said they'd do. The windows turns out awesome and the price was reasonable.
