Business Details
Your Trusted Partner for Window, Door & Exterior Remodeling Solutions
At Window Broker, we have dedicated over three decades to transforming homes in Johnson City through premium exterior remodeling solutions. Our expertise spans energy-efficient window replacement, durable door installation, roofing systems, vinyl siding, and custom decking projects designed to enhance both aesthetics and functionality. With a team of in-house carpenters and design consultants, we prioritize personalized service, ensuring every client receives tailored recommendations that align with their home's unique needs. Our commitment to quality craftsmanship is underscored by our partnerships with trusted manufacturers like Soft-Lite Windows, while our understanding of local climate challenges guarantees long-lasting results.We approach every project with meticulous attention to detail, from initial consultation to final installation, and stand behind our work with guarantees that provide peace of mind. As a locally owned business led by owner Colleen Jones, we combine industry expertise with a personal touch to create lasting relationships built on trust and exceptional service. Our working hours are structured to accommodate client schedules, and we offer free in-home estimates to help homeowners visualize their transformation. With a proven track record of exceeding expectations, we continue to be the preferred choice for comprehensive exterior remodeling in the region.
Services
Window Replacement
Door Installation
Roofing Solutions
Vinyl Siding
Decking Installation
Highlights and features
- We have over 30 years of experience in exterior home remodeling.
- Our team includes in-house professional carpenters and design consultants.
- We offer energy-efficient window and door solutions for improved home performance.
- We provide free in-home estimates for all remodeling projects.
- Our work comes with guarantees that ensure long-term satisfaction.
What people say
Quality of work
Professional and courteous
Recommend the company
Exceed expectations
Durable products
Services
Window Replacement
Our window replacement service transforms homes with energy-efficient solutions that reduce utility costs while enhancing natural light. We offer a wide selection of styles and materials, including vinyl and wood options, to match any architectural design. Each installation is performed by skilled professionals who ensure precise fitting and long-lasting performance.
Door Installation
We specialize in installing durable, secure entry doors that improve home aesthetics and security. Our selection includes energy-efficient options with customizable finishes to complement your home's exterior. Professional installation ensures proper alignment and weatherproofing for optimal functionality and longevity.
Roofing Solutions
Our roofing solutions provide durable protection against weather elements while enhancing curb appeal. We offer premium materials with extended warranties, including asphalt shingles and metal roofing systems. Each project includes thorough inspections and expert installation to ensure structural integrity and energy efficiency.
Vinyl Siding
Vinyl siding installation transforms home exteriors with low-maintenance, weather-resistant materials available in multiple colors and textures. Our team ensures proper installation for enhanced insulation and durability, protecting homes from harsh weather conditions while improving visual appeal.
Decking Installation
We create custom outdoor living spaces using high-quality decking materials that withstand seasonal changes. Options include pressure-treated wood, composite, and PVC decking systems designed for durability and minimal maintenance. Each installation focuses on structural integrity and aesthetic appeal.
People
Colleen Jones
Owner
Colleen Jones leads Window Broker with over three decades of industry experience, combining technical expertise with personalized service. She oversees all projects to ensure quality craftsmanship and client satisfaction, maintaining the company's reputation for excellence in exterior remodeling solutions.
Questions
What exterior remodeling services do you offer?
We specialize in window replacement, door installation, roofing systems, vinyl siding, and decking projects designed to enhance home aesthetics and functionality.
Do you provide free estimates?
Yes, we offer complimentary in-home estimates to help homeowners visualize their exterior remodeling projects and discuss material options.
Are your products energy-efficient?
Yes, we offer Energy Star-certified windows and doors that improve home insulation and reduce utility costs through better thermal performance.
What areas do you serve?
We primarily serve Johnson City, NY and surrounding areas with comprehensive exterior remodeling solutions tailored to local climate needs.
What are your business hours?
Our office is open Monday through Friday from 8:00 AM to 5:00 PM. We're closed on weekends but available for emergency consultations.
Reviews (7)
Christine G.
Dec 26, 2021
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Colleen does not return my phone calls anymore. They do not honor the warranty. They replaced almost all of windows that went bad and I had 1 more and she stopped honoring the warranty. I would not do business with them. The only reason for 1 star is I had to select 1 before I could post this review.
J. S.
Sep 20, 2021
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Warrantees are not worth anything here- they will give you one and once you pay, you will never get them to honor it.
Macy D.
Sep 03, 2021
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First class service from measuring, showroom, install and final results. Our order was back ordered post-pandemic, but that was industry wide. It took 9 months from order payment to install in 2021. Communication could be improved, however this is a small family business and our concerns were resolved by David. Thank you!
Norm Abrams
Aug 21, 2021
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If you want customer service after paying, DON'T go here. Multiple times since we had windows installed we had issues and they were very up front about not caring, telling us things like "were focusing on new customers" or "the job isn't big enough for us to trouble with". Can't think of a poorer business model.
Amie Terry
Jul 14, 2021
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I have to give them zero stars. I was quoted for vinyl window vents. They did not replace them but just painted my existing. I still paid them in full as they gave me a 20 year warrantee for the paint not chipping. It has not even been 10 years and they are all peeling and I have called multiple times and been told they will come look. They never have and now they do not return any calls. I should never have paid them!
Andrew Tower
Mar 30, 2021
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It just so happens that Window Broker did my neighbors windows, and I talked to a guy about having some window's done at my mom's house. They came over, looked at it, gave me a fair estimate, and they were there today actually (10/16/2020) to start the work, and it looks amazing already with the amount of wood work they had to do. I cannot wait to see the finish of what they're doing. They have awesome communication, and great craftsmanship.
Leslie Schaefer
Apr 12, 2018
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Contracted them for windows, roof and siding. Could not be happier. Quality products within our budget. Installers were knowledgeable and friendly. Worksite was clean at each end of workday. Would recommend them in a heartbeat!
