Business Details
47 Years
experience
Your Trusted Partner for Home Remodeling Solutions
Comfort Windows has been a trusted name in home remodeling since 1979. As a family-owned and locally operated business, we specialize in windows, doors, roofing, siding, decks, and more, serving homeowners across Upstate New York. With over 40 years of experience and a team of 300+ professionals, we combine industry expertise with personalized service to meet each client's unique needs. Our commitment to quality is reflected in our BBB accreditation, EPA Lead-Safe certification, and recognition as a GAF Master Elite roofing contractor. We pride ourselves on maintaining a small-town approach to customer satisfaction while delivering large-scale solutions backed by industry-leading warranties. 
Services
Window Replacement
Door Installation
Roof Repair
Siding Installation
Deck Construction
Sunroom Additions
Awning Installation
Insulation Services
Bathroom Remodels
Commercial Projects
Details
- Year established: 1979
Highlights and features
- Family-owned since 1979 with 40+ years of remodeling experience
- Locally operated with 4 New York showroom locations
- Award-winning service with 5 BBB Torch Awards
- 144,889+ satisfied customers across Upstate New York
- Factory-trained installers with industry certifications
Associations and certifications
- BBB
- EPA Lead-Safe Certified
- GAF Master Elite
- HomeAdvisor Approved
What people say
Prompt arrival
Efficient workers
Superior products
Attention to detail
Professional team
Services
Window Replacement
Our custom vinyl windows exceed ENERGY STAR standards for efficiency while protecting homes from Upstate New York's climate. Available in awning, bay, casement, and double-hung styles, our locally manufactured windows feature durable construction and energy-efficient designs that reduce noise and drafts. Professional installation by factory-trained technicians ensures perfect fit and lasting performance.
Roof Repair
As certified GAF Master Elite contractors, we provide comprehensive roofing solutions including inspections, repairs, and full replacements. Our services cover three-tab and architectural shingles with professional installation that enhances home protection. Emergency repair options and strong manufacturer warranties ensure long-term roof performance for residential and commercial properties.
Deck Construction
We design and build composite and pressure-treated decks using premium materials from AZEK and TimberTech. Our team handles complete deck projects from design to installation, creating durable outdoor living spaces that withstand New York weather. Projects include custom features like built-in seating and multi-level designs with professional craftsmanship.
Siding Installation
Our siding services enhance home aesthetics while improving insulation and weather protection. We install vinyl, stone veneer, composite, and shake siding with professional attention to detail. Factory-trained installers ensure proper fitting that resists warping and maintains appearance through seasonal changes while increasing energy efficiency.
Sunroom Additions
We create custom sunrooms and three-season porches that expand living space while withstanding New York's climate. Our designs feature durable aluminum and vinyl materials with energy-efficient glass options. Projects include all-season rooms with heating options and screened enclosures that provide comfortable outdoor access throughout the year.
People
Bill Putzer Jr.
Founder
Founded Comfort Windows in 1979, Bill started as a single-person operation selling and installing wholesale windows before establishing manufacturing capabilities in 1983.
Fritz Gentile
General Manager
Joined the company in 1989 as sales representative and became integral to operations, eventually marrying Bill's sister Laurie to form part of the family leadership team.
Questions
Do you offer financing options for home remodeling projects?
Yes, we currently offer 0% financing on all projects through our special promotions. This allows homeowners to complete necessary renovations while maintaining budget flexibility.
What areas do you service?
We serve all Upstate New York regions including Syracuse, Rochester, Albany, and Buffalo metropolitan areas with local showroom locations in each city.
Are your installers employees or subcontractors?
All our technicians are direct employees who receive factory training. We never use subcontractors for window, door, or roofing installations to maintain quality control.
What warranties do you provide?
We offer industry-leading product warranties combined with our own workmanship guarantees. Specific terms vary by product category and manufacturer requirements.
How long does a typical roof replacement take?
Most residential roof replacements complete within one 12-hour workday, including complete tear-off of old materials and proper disposal of debris.
Can I schedule a free estimate?
Yes, we provide free in-home estimates for all our remodeling services. You can request an appointment through our website or by calling any of our showroom locations.
Videos
Reviews (7)
Steve
May 03, 2022
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We are loving our new windows that were installed in a day and a half and just having our roof replaced by Comfort Windows also our house looks brand new. The guys were super professional and did a grand slam job Shout out to Jesse Tyler & Cody you guys rock! Services: Window installation, Roof installation
Michael Hines
Apr 11, 2022
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The crew that remodeled our basement was absolutely awesome. They arrived on time, always cleaned up at the end of the day, and took great care to keep the rest of our house as clean as possible. From day one to the last day on site, they were always willing to answer any questions we had or make last minute adjustments to ensure everything was exactly how we wanted it. We could not be happier with their work.
Rosanna G.
Mar 22, 2022
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Comfort installed 4 new hopper windows in my basement. It took a while to manufacture the windows to the specifications for my old house, but worth the wait. The windows are clean looking and functional. Crew was very neat, even in the muck and snow of March. They were courteous and professional. Cleaned up all debris from removal of old windows. The warranty is also an important feature.
Julie Hatch
Feb 15, 2022
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We had 2 crews come in. One for 5 windows and another for a corner shower. Our shower guys Eric and I believe Marcus were very professional and let us know what they were doing at all times. Had to come back next day to finish up but did an awesome job. The window guys came in and had it all done that day. With the pandemic they weren't sure when they could get to us but they got us in before they thought. With that being said we will be doing more improvements with Comfort Windows in the future. Excellent company
Lori Poli
Feb 03, 2022
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They crew was great, John, Matt, and Chris delt with high winds, rain/snow and cold temperatures. They were always professional on time and courtesies. My new windows look excellent and can already feel a difference in the warmth of my home. Thank you so much for the great work you did. Service: Window installation
William Harrison
Jan 27, 2022
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The crew was wonderful when they installed the two new windows in our family room! We are extremely pleased with our new windows which are beautiful sliders. Great pricing from the only company we will ever do business with for projects like this. In fact, we just contacted them to do another window replacement in our powder room Thank you all at Comfort Windows! Your friends, Bill and Linda Harrison (and our cats too)
Andre Ortega
Jan 19, 2022
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Jessie, Codie, and Chris worked on our windows. They were very professional, respectful, and efficient. We are pleased with their work. They deserve a pat on their back. Services: Window repair, Window installation
