Business Details
50+ Years
experience
Your Trusted Source for Windows & Doors in West Chester, PA
North American Window & Door has been a trusted wholesale distributor of high-quality windows, doors, and millwork since 1975. As a family-owned and operated business, we prioritize value, quality, and exceptional customer service, serving architects, contractors, designers, and homeowners across Southeastern PA, Delaware, and Southern NJ. Our commitment to delivering architecturally pleasing, efficient products has solidified our reputation as a preferred building material supplier for over four decades. With two design galleries in West Chester and New Hope, PA, we offer hands-on product selection experiences and expert guidance from our sales team.Our extensive product portfolio includes specialty solutions like folding/sliding door walls, historic replications, and European tilt/turn windows, catering to diverse architectural needs. We pride ourselves on treating clients like family, ensuring seamless project execution from selection to installation. Our partnerships with industry leaders like Kolbe Windows and Doors, combined with knowledgeable representatives like Steve Thompson and Jim Hoffman, guarantee tailored solutions for every project. Decades of experience, a focus on innovation, and a dedication to client satisfaction have made us a cornerstone of the building materials industry.
Services
Folding and Sliding Door Walls
Corner Windows
Pass Through Windows
European Tilt/Turn Windows
Historic Replications
Custom Millwork
Window Replacement
Conservatory Design
Historic Renovation Solutions
On-Time Delivery
Details
- Year established: 1975
Highlights and features
- We offer over 45 years of experience in window and door distribution.
- Our family-owned business treats clients as valued partners.
- We provide hands-on product selection at two Pennsylvania design galleries.
- Our expert sales team offers personalized guidance for every project.
- We carry specialty products like historic replications and European tilt/turn windows.
What people say
Outstanding selection and pricing
Incredible installers
Unmatched service
True partners in projects
Get things right the first time
Services
Folding and Sliding Door Walls
Our folding and sliding door walls create seamless transitions between indoor and outdoor spaces. These premium systems combine durability with sleek design, offering smooth operation and energy efficiency. Ideal for modern homes and commercial spaces requiring expansive openings.
Historic Replications
We specialize in recreating period-accurate windows for historic renovations. Our replication process preserves architectural integrity while incorporating modern performance features. Trusted by contractors for 300-year-old townhouses and heritage sites.
European Tilt/Turn Windows
These versatile windows offer dual functionality with tilt ventilation and full swing access. Engineered for superior insulation and security, they're ideal for contemporary and traditional homes seeking European craftsmanship.
Custom Millwork
Our custom millwork solutions deliver tailored wood products for unique design needs. From ornate moldings to bespoke cabinetry, we provide materials that enhance both residential and commercial interiors.
Window Replacement
We offer comprehensive window replacement services for residential and commercial properties. Our process includes precise measurements, product selection assistance, and professional installation ensuring optimal performance and aesthetics.
People
John
Sales Team Lead
With decades of industry experience, John specializes in guiding clients through window and door selection. His expertise ensures seamless project execution from consultation to installation.
Jim Hoffman
Sales Representative
Jim provides tailored solutions for commercial construction projects, combining product knowledge with practical application insights to meet complex architectural requirements.
Steve Thompson
Regional Representative
Steve supports contractors across New Jersey with product expertise, ensuring accurate specifications and timely delivery for both historic and modern construction projects.
Questions
How do I request a quote for windows or doors?
Click the 'Get a Quote' button on our website or contact our West Chester office directly at (610) 430-1220 for personalized assistance.
Do you serve residential and commercial clients?
Yes, we provide products and services for both homeowners and commercial contractors, including custom solutions for large-scale projects.
Can I see products in person before purchasing?
Visit our design galleries in West Chester or New Hope, PA to experience product operation, finishes, and functionality firsthand.
What areas do you service?
We serve Southeastern Pennsylvania, Delaware, and Southern New Jersey from our Pennsylvania headquarters.
Do you offer installation services?
While we supply premium products, we recommend working with our network of trusted contractors for professional installation services.
Reviews (6)
Robert Hansen
May 14, 2021
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I have enjoyed working with John. He is extremely helpful in all aspects of the window and door process. He is always willing to go the extra mile to make sure everything is right. I highly recommend them.
Jacques DeLisle
Jan 13, 2021
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Terrible customer service and responsiveness. I had to follow up on an unanswered question about a small order. I received an incorrect invoice, had to get that fixed. I sent back a signed order for via email, which was ignored. I followed up a week later. They said they never received it. I forwarded the email. No "sorry that happened"; just an "I have it now." They said could pay by credit card or check (100% deposit because "special order").
When I called to pay by credit card, I was told for the first time there would be a 3% surcharge. I said this had not been a good customer service experience. I was told I was being uppity. I said I would buy from another supplier, but NAWD has a monopoly on Kolbe in our area. NAWD person told me that's not true. I asked where else I could buy Kolbe products near me. He said, "I''m not going to tell you that."
When I called to pay by credit card, I was told for the first time there would be a 3% surcharge. I said this had not been a good customer service experience. I was told I was being uppity. I said I would buy from another supplier, but NAWD has a monopoly on Kolbe in our area. NAWD person told me that's not true. I asked where else I could buy Kolbe products near me. He said, "I''m not going to tell you that."
Alexis M.
Nov 06, 2020
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I stopped in at every supply house looking for a pass through window for my kitchen renovation, and even though the major window brands make them, none of the supply houses knew how to order them. I finally cold-called North American windows in West Chester and received a call back from Jim Hoffman. He immediately understood the product I wanted, made it work within the budget I had, and even spoke on 3-way with my contractor husband (who had no prior experience installing one of these windows).
He was patient and knowledgeable and honestly, a breath of fresh air after getting the runaround from major supply houses. The window took about 3 months to make (as expected), but in the end I was in a time jam, and North American called me to let me know my window came in a bit early and they could deliver it the next day, ahead of scheduled delivery! Every part of the process of dealing with Jim and North American was flawless, from Ordering to payment to delivery. In the future, I'm sending all my husband's clients that want specialty windows to Jim Hoffman and North American Windows.
He was patient and knowledgeable and honestly, a breath of fresh air after getting the runaround from major supply houses. The window took about 3 months to make (as expected), but in the end I was in a time jam, and North American called me to let me know my window came in a bit early and they could deliver it the next day, ahead of scheduled delivery! Every part of the process of dealing with Jim and North American was flawless, from Ordering to payment to delivery. In the future, I'm sending all my husband's clients that want specialty windows to Jim Hoffman and North American Windows.
Cara Neumann
Nov 04, 2019
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John and his team at North American could not be more professional. Their selection and pricing are outstanding, and their installers were absolutely incredible. We enjoyed the process of working with them from start to finish. I've recommended them to everyone I know who's in the market for windows or doors.
Rosanne Stumpf
Mar 25, 2019
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A big shout out to the staff of North American Window & Door for helping us choose such a quality product for our windows. Many thanks to Kathy Shomo for her advice, knowledge and professionalism and all the hours she took in helping us understand the process and installation of such a huge undertaking of 34 windows -- doors included!
MrJimbarone
Dec 31, 2018
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Excellent selection, pricing and service. Bob Martin is the "godfather" of windows. He really knows his product.
